If you do not have access to a smartphone or tablet that you can use for 2FA while traveling, please contact the ITS Customer Support Center for assistance.For more information about VPN, see /vpn. Use of a VPN will protect your personal information by encrypting it over open networks. During your 30-day Advantage trial, you may choose to explore Duo Premier edition instead. Make sure to use the USC VPN whenever you connect to USC systems via a public wireless connection, including hotel, convention center, and café wireless networks. If you require telephony or customized email and SMS messaging as part of your Duo evaluation or subscription, please contact your Duo sales executive or Duo Support. Public wireless hotspots generally provide unsecure networks that could allow others to access your information.Requesting a new batch of passcodes will invalidate any unused codes from the previous batch. Additional help is available if you need it, including live chat with a Microsoft specialist. You may request additional batches of passcodes while in areas with cell service (your carrier’s roaming or international texting rates will apply). Contact Us - Microsoft Support Products Devices Whats new Account & billing Templates More support Contact us Select the product you need help with Well show you self-help options first.You will need to request the passcodes before you leave, or while in an area with cell service, as you will need a cell connection to receive the text message on your phone. Follow the platform-specific instructions on the screen to install Duo Mobile. Without it you'll still be able to log in using a phone call or text message, but for the best experience we recommend that you use Duo Mobile. You will receive ten single-use codes via text message, which will allow you to authenticate up to ten times during your travel. Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. From the Duo verification screen, press Send SMS passcodes.If you do not have the Duo Mobile App installed on a mobile device, you can request a batch of passcodes to be sent via text message to your cellphone before you depart for your travel. Enter the code provided in the Passcode field of the Duo verification screen.It may also simply contain an image of a key. Depending on your device, this button may say Generate Passcode or Generate Token Code. Simply open the app and tap the Passcode button.You can request single-use passcodes directly from the Duo Mobile app, even when your mobile device is in airplane mode or lacks cell service. NOTE: In order to take advantage of the options below, be sure to register your device(s) for use with your 2FA account (including, if applicable, downloading and installing the Duo Mobile App on your smartphone) before you begin your travel. Duo provides offline authentication options for times when you lack cell service or when using 2FA could cause you to incur extra cellphone charges, such as when you are traveling internationally.
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